Seamless Access to All Voice Recordings – One Portal, No Hassle

As banks modernise their voice compliance systems, a common challenge emerges, accessing historical and encrypted recordings across multiple platforms. Many of our clients speak about the "migration tax" when moving between voice recorders.

One Tier 1 global investment bank approached comitFS with this exact issue: "We're migrating to Verint Financial Compliance, but our compliance teams still need seamless access to legacy encrypted voice recordings – all within VFC."

Working closely with our client and Verint, comitFS integrated with the enhanced VFC 10 APIs, purpose-built to support third-party platforms like our Communication Application Server (CAS).

Our CAS is designed on a core principle: never move or alter historical audio files. Instead, we:

• Extract and normalise metadata from legacy recordings
• Preserve encryption on all historical files
• Process at scale – 400,000 CDR files daily

The results!

• Unified access to current and legacy recordings within VFC
• Lower TCO – no extra playback licence costs
• Reduced operational complexity

By eliminating the need to maintain both legacy and modern voice recording stacks, compliance teams can focus on investigations, not infrastructure.

Whether you manage gigabytes or petabytes of encrypted recordings, why not reach out the the comitFS team.